FAQ

FAQ

Frequently Asked Questions

You don’t need a referral to receive physiotherapy as a private patient. However, in cases where you have a Workcover or CTP claim, you do require a GP referral prior to seeing a physio.

If you are a Veteran’s Affairs client you will need a referral from your GP also. This type of referral lasts for up to 12 months from the date of issue.

Try to wear clothing that will allow your physio to conduct a thorough assessment of the injured area. If it is a lower limb injury, wearing shorts is helpful, though we can lend you pair if need be. If it is an upper limb, neck or back injury we can provide a gown for you to wear if you wish.

If you have any xrays, medical reports or other information relating to your injury or condition, it is helpful to bring them with you.

If you are a Workcover or CTP client please bring a current medical certificate and any information from your insurer, eg your claim number, your case manager’s name and contact details.

If your health insurance covers physiotherapy be sure to have your card with you as we can claim on the spot with HICAPS. You will then only be required to pay the gap. The gap fee depends on your level of cover and varies between health funds. You can pay the gap by cash or card (including American Express).

This will depend on your injury/condition, the severity and how long you have been suffering with it. We will always do our best to achieve the most effective and efficient results for you.

Our usual opening hours are 9am to 7pm weekdays and 9am to 12pm some Saturdays. The last appointment of the day is at 6:30, occasionally a physio may be able to see you outside of these hours so do not hesitate to ask when booking your appointment. It is always best to call first when you are wanting to book an appointment.

If you’re coming from Collaroy direction, the best place to park is in the Dee Why Plaza (Old Coles) Car Park. If you’re coming from Brookvale direction, the best place to park is in the Council/Library Car Park. We are located directly above Giovanni’s Italian Restaurant.

There is also street parking available in surrounding streets as well as 2 disabled car spaces located in our own driveway accessible from Dee Why Parade.

What to expect at your first appointment

You and your physiotherapist will spend the entire session together. We never book more than one person with a physio at a time.

Your condition will be assessed and explained to you in simple terminology and an action plan will be presented to you, giving you an indication of timeframe and the steps required in order to get you back to being painfree.

You can expect treatment from the initial consultation and exercise management right from the beginning.

Home exercise programs are the only way to maintain treatment and to create independence for you. This is done with our Free Live Exercise App. Your physiotherapist will design a personalised program which will be upgraded as you progress.